We are pleased to announce customer availability dates for UP3, our newest, multi-sensor tracker. We sincerely apologize for the delay and frustration that this has caused, and we are deeply grateful for the patience and continued support of our customers. UP3 is currently in mass production and will begin shipping on April 20th to all US customers who have pre-ordered from Jawbone.com.
Pre-orders will ship in the order they were received. Given the volume of orders, we expect all pre-order customers to receive their UP3 unit no later than mid-May. New orders submitted from today onwards will ship after initial pre-orders have been fulfilled. The most up-to-date shipping times can be found on Jawbone.com.
Here is the reason for the delay:
When we announced UP3 late last year we were confident we would start mass production of the device and begin shipping within a few weeks of the announcement. However, as we began to scale our manufacturing process it became clear that, while most units passed our high quality bar, a proportion did not. Specifically, we were not achieving the level of water resistance we had passed in the design and initial production stages.
Our intention was to ship an advanced multi-sensor product that defied industry standards with water resistance of up to 10 meters. Unfortunately, after extensive and exhaustive testing we have been unable to guarantee 10 meters of water resistance for all UP3 units.
UP3 will now ship with a water resistance comparable to, and in line with, most other multi-sensor trackers. This means that UP3 is rain, splash and sweat-resistant. However you should remove your UP3™ before showering, swimming, surfing or exposure to other extreme conditions and activities like saunas and steam rooms. We would like to apologize to customers who may have pre-ordered UP3 on the basis that it would be suitable for swimming. Customers who wish to cancel their pre-order will, of course, be able to do so with no charge.
In the meantime, we look forward to shipping UP3 in the next few weeks in the US and thank our customers for their continued loyalty and patience. UP3 will be available internationally later this year.