Experiencing call quality issues with ERA?

What to expect:

Potential issues:

Possible Solutions:

Make sure the headset & earbud fits well, and that the Voice Activity Sensor (VAS) maintains contact with your cheek. See "Get Started" video and article for details.

For sound quality issues unrelated to fit, reset both devices and pair them together again, following these steps:

  1. Delete the pairing profile for ERA from the secondary device’s Bluetooth menu and power the Bluetooth feature in that device OFF.
  2. Power cycle or reset the secondary device.
  3. Reset ERA.
  4. Pair the devices together again.

Monitor the sound quality after performing these troubleshooting steps, and confirm your ERA is running the latest software by plugging in at My Devices.

If the issue persists, please contact us.

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