Experiencing charging issues with ERA?

What to expect:

Potential issues:

Possible Solutions:

If ERA appears to be charging properly but does not respond once removed from the charger, or if there is no LED response when the headset is connected to the charger, the headset needs to be reset. Follow these steps:

  1. Plug ERA into the micro-USB charging cable included with the headset, but don’t connect the charger to a power source.
  2. Press and hold the TALK button as you plug the charger into a well-powered USB port.
  3. Release the TALK button. The LED will begin to pulse red, just as it does when the headset is charging normally.

Allow ERA to charge fully once the reset is complete, and then test the headset’s battery performance. If the headset still is not holding a charge or will not power on, or if the reset does not prompt an LED response, please contact us.

If ERA is charging through charging case and does not respond when docked in or removed from the case, try charging through a USB port on a well-powered computer. This will isolate the charging issue to either ERA or the charging case.

In the case of ERA not responding when connected to the charger, but otherwise functioning normally, there may be an issue with the charging cable. Since ERA uses a micro-USB charging cable, we can test the headset with any standard micro-USB charger. If the headset begins charging properly with an alternative cable, the accessory needs to be replaced; if the issue persists, perform a soft reset following the steps above.

If the issue persists, please contact us.

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