Experiencing charging issues with ERA?
What to expect:
- The LED pulses red while charging, and changes to a solid white
light once charging completes.
- When charging through a USB port or a wall outlet, ERA is partially
charged after 30 minutes, and fully charged after 60 minutes.
- When charging through charging case, ERA takes approximately 45
minutes to reach a full charge.
- Remaining battery life is announced when the Talk button is pressed
once with ERA in standby mode (powered on and connected to a device
but not in active use on a call or streaming audio).
- ERA appears to be charging properly, but the battery drains
immediately, or the headset will not respond (won’t power on), once
removed from the charger.
- There is no LED response when the headset is plugged in to charge.
- The headset seems to be functioning normally, but will not respond
when connected to the charger.
If ERA appears to be charging properly but does not respond once
removed from the charger, or if there is no LED response when the
headset is connected to the charger, the headset needs to be reset.
Follow these steps:
- Plug ERA into the micro-USB charging cable included with the
headset, but don’t connect the charger to a power source.
- Press and hold the TALK button as you plug the charger into a
well-powered USB port.
- Release the TALK button. The LED will begin to pulse red, just as it
does when the headset is charging normally.
Allow ERA to charge fully once the reset is complete, and then test the
headset’s battery performance. If the headset still is not holding a
charge or will not power on, or if the reset does not prompt an LED
response, please contact us.
If ERA is charging through charging case and does not respond when
docked in or removed from the case, try charging through a USB port on a
well-powered computer. This will isolate the charging issue to either
ERA or the charging case.
In the case of ERA not responding when connected to the charger, but
otherwise functioning normally, there may be an issue with the charging
cable. Since ERA uses a micro-USB charging cable, we can test the
headset with any standard micro-USB charger. If the headset begins
charging properly with an alternative cable, the accessory needs to be
replaced; if the issue persists, perform a soft reset following the
If the issue persists, please contact
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