Jawbone Support
Pairing Your Tracker With the UP App

Before using your UP4, you’ll need to pair your tracker to the UP App via your compatible mobile device. Once paired, your UP4 will sync periodically with the UP App, automatically logging your step, sleep and heart rate data.

Over time, the UP App will detect trends and offer valuable insights based on the data it collects, providing a deeper understanding of how your diet, sleep, and activity levels affect your health and well-being. 

 
 

Getting Started

To pair your band with the UP App, you'll need the following:

  • UP4 band
  • USB charging cable (included)
  • A well-powered computer or standard USB wall adapter
  • A compatible mobile device with internet access

Download and Install the UP App

To begin the pairing process, download and install the UP App on your iOS device via the iTunes App Store or on your Android device via Google Play.

Once installed, open the app to sign in to your existing UP account or tap Get Started to create a new account.

 

Pair Your Tracker (New Account)

If you are new to UP, follow the instructions below:

  1. Open the UP App and tap Get Started.
  2. Next, tap the Connect an UP Tracker image then select UP4.
  3. The app will now prompt you to activate your UP4. To activate your tracker, attach it to the included charging cable then plug the charging cable into a powered USB port. (For charging instructions, click here.)
  4. Once your tracker lights up, remove it from the charging cable then tap Next on the UP App screen.
  5. When the app locates your tracker, you’ll be prompted to touch and hold the band’s surface until it vibrates. The vibration indicates your tracker has paired with the UP App.
  6. Tap OK to continue.
  7. Create your UP profile, as prompted, by selecting your gender, height, weight and birthdate then tap Next.
  8. The app will now prompt you to customize your sleep, move and weight goals, or proceed with the suggested goals. Once finished, tap Next.
  9. Finish creating your UP account by entering your first name, last name, email address and password you’d like associated with your UP account. You can also tap the camera icon to select a profile picture.
  10. Lastly, select the checkbox confirming that you acknowledge and agree to Jawbone’s Terms of Service and Privacy Policy then tap Agree & Finish on iOS—or Submit on Android—to finish creating your UP account.

Pair Your Tracker (Existing Account)

If you already have an UP account, follow the instructions below:

  1. After signing in with your existing account, tap the band icon in the upper right hand corner of the UP App home screen.
  2. Next, tap Add a New UP. (If replacing an existing UP band, tap OK to confirm.)
  3. The app will now prompt you to activate your UP4. To activate your tracker, attach it to the included charging cable then plug the charging cable into a powered USB port.
  4. When the tracker lights up, remove it from the charging cable then tap Next on the UP App screen.
  5. Once the app locates your tracker, you’ll be prompted to touch and hold the band’s surface until it vibrates. The vibration indicates your tracker has paired with the UP App.
  6. Tap OK to complete pairing your tracker with your UP account.

Next Steps

Depending on use, your UP4 can last up to 7 days on a single charge. Click here for step-by-step charging instructions.

For instructions on how to wear and care for your band, click here.

Warranty Information

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