Jawbone Support
Setting Up Your Band

Before using your UP24, you’ll need to pair your tracker to the UP App via your compatible mobile device. Once paired, your UP24 will sync periodically with the UP App, automatically logging your step and sleep data.

Over time, the UP App will detect trends and offer valuable insights based on the data it collects, providing a deeper understanding of how your diet, sleep, and activity levels affect your health and well-being. 

 
 

Getting Started

To pair your tracker with the UP App, you'll need the following:

  • UP24 band
  • USB charging cable (included)
  • A well-powered computer or standard USB wall adapter
  • A compatible mobile device with internet access

Charge Your Tracker

Your UP24 may be partially charged out of the box. However, we recommend fully charging your band before use.

Remove the cap from your UP24 then connect your band to the USB charging cable, making sure the band's charging plug snaps into place.

Next, insert the charging cable into your computer or a standard USB wall adapter. You can bend the charging cable if needed.

A full charge takes approximately 80 minutes.

The sun icon on your UP24 will pulse, which indicates its charging. When the sun icon glows steadily, your tracker has finished charging and is ready to use.

Remove the tracker from the USB charging cable and put the cap back on.

Download and Install the UP App

To begin the pairing process, download and install the UP App on your iOS device via the iTunes App Store or on your Android device via Google Play.

Once installed, open the app to sign in to your existing UP account or tap Get Started to create a new account.

 

Pair Your Tracker (New Account)

If you are new to UP, follow the instructions below:

  1. Open the UP App and tap Get Started.
  2. Next, select UP24 from the list of trackers. If you don't see UP24 listed, tap Not Seeing Your UP for further instructions.
  3. When prompted, press the button on your UP24 to wake the band. Once the band lights up, tap Next.
  4. The app will now search for your tracker. When located, you'll be asked to press the button on your UP24 once more to pair your tracker with the UP App.
  5. Tap OK or Next to continue.
  6. Create your UP profile, as prompted, by selecting your gender, height, weight and birthdate then tap OK or Next.
  7. The app will now prompt you to customize your sleep, move and weight goals, or proceed with the suggested goals. Once finished, tap Next.
  8. Continue creating your UP profile by entering your first name, last name, email address and password you’d like associated with your UP account. You can also tap the camera icon to select a profile picture.
  9. Lastly, select the checkbox confirming that you acknowledge and agree to Jawbone’s Terms of Service and Privacy Policy then tap Agree & Finish on iOS—or Submit on Android—to finish creating your UP account.

Pair Your Tracker (Existing Account)

If you already have an UP account, follow the instructions below:

  1. After signing in with your existing account, tap the band icon in the upper right hand corner of the UP App home screen.
  2. Next, tap Add a New UP. (If replacing an existing UP tracker, tap OK to confirm.)
  3. Select UP24 from the list of trackers. If you don't see UP24 listed, tap Not Seeing Your UP for further instructions.
  4. When prompted, press the button on your UP24 to wake the band. Once the band lights up, tap Next.
  5. The app will now search for your tracker. When located, you'll be asked to press the button on your UP24 once more to finish pairing your tracker with the UP App.
  6. The app will now search for your tracker. When located, you'll be asked to press the button on your UP Move once more to finish pairing your tracker with the UP App.
  7. Tap OK or Next to return to the UP App.

Troubleshooting

If you experience difficulties setting up your band, we recommend the following:

Force Close the UP App

When apps on your iOS or Android device do not behave as expected, force closing the app in question may restore normal functionality.

 

iOS

  1. Double-click the home button on your device.
  2. Swipe through the list of recently used apps until you locate the blue UP App.
  3. Swipe up on the preview screen of the blue UP App to force quit the app.
  4. Reopen the UP App and attempt to pair your band again.

Android

  1. Open the Settings app on your device, then tap Apps.
  2. From the app list, select the blue UP App.
  3. Tap Force Stop then tap OK to force quit the app.
  4. Reopen the UP App and attempt to pair your band again.

Restart and Reset

Restarting your mobile device while performing a soft reset of your UP band can often fix connectivity issues without deleting any of your data.

  1. Toggle Bluetooth off from the settings menu of your iOS or Android device.
  2. Next, power down your mobile device then turn the device on again to complete the restart process.
  3. While your mobile device reboots, perform a soft reset of your UP band.
  4. When your mobile device finishes rebooting, toggle Bluetooth back on.
  5. Reopen the UP App then tap the icon in the upper right hand corner of the home screen.
  6. Tap Add a New UP then follow the instructions as prompted to pair your UP band.

Delete and Reinstall the UP App

Deleting then reinstalling the UP App can reestablish connectivity with your UP band—without erasing any previously synced activity data.

 

iOS

  1. Tap and hold down the UP App icon until it shakes then tap the X on the icon.
  2. Tap Delete to confirm app deletion.
  3. When prompted, tap Keep to save any UP data synced to the iOS Health app or Delete to remove UP data from the Health app.
  4. Tap the Home button on your device to complete app deletion. Next, go to the App Store on your device and search for “UP App.”
  5. Tap the cloud icon next to the blue UP App logo to begin downloading the app.
  6. When the app has finished reinstalling, tap Open then sign into your existing UP account.
  7. Last, tap the red plus sign icon on the UP App home screen then tap Add a New UP and follow the instructions as prompted to pair your UP band.

Android

  1. Open the Google Play Store on your device.
  2. Search for “UP App” then tap the blue UP App logo.
  3. Tap Uninstall then OK to confirm.
  4. When the app has finished uninstalling, tap Install then Accept.
  5. When the app has finished reinstalling, tap Open then sign into your existing UP account.
  6. Last, tap the red plus sign icon on the UP App home screen then tap Add a New UP and follow the instructions as prompted to pair your UP band.

Pair Your Band With a Different Device

Attempting to pair your UP band with a different iOS or Android device can help us isolate potential causes of connectivity issues.

If the connectivity issues continue—whether or not you’re able to pair your UP band with a different device—click here for further assistance.

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