Jawbone Support
Setting Up Your Band

Before using your UP24, you’ll need to pair your tracker to the UP App via your compatible mobile device. Once paired, your UP24 will sync periodically with the UP App, automatically logging your step and sleep data.

Over time, the UP App will detect trends and offer valuable insights based on the data it collects, providing a deeper understanding of how your diet, sleep, and activity levels affect your health and well-being. 

 
 

Getting Started

To pair your tracker with the UP App, you'll need the following:

  • UP24 band
  • USB charging cable (included)
  • A well-powered computer or standard USB wall adapter
  • A compatible mobile device with internet access

Charge Your Tracker

Your UP24 may be partially charged out of the box. However, we recommend fully charging your band before use.

Remove the cap from your UP24 then connect your band to the USB charging cable, making sure the band's charging plug snaps into place.

Next, insert the charging cable into your computer or a standard USB wall adapter. You can bend the charging cable if needed.

A full charge takes approximately 80 minutes.

The sun icon on your UP24 will pulse, which indicates its charging. When the sun icon glows steadily, your tracker has finished charging and is ready to use.

Remove the tracker from the USB charging cable and put the cap back on.

Download and Install the UP App

To begin the pairing process, download and install the UP App on your iOS device via the iTunes App Store or on your Android device via Google Play.

Once installed, open the app to sign in to your existing UP account or tap Get Started to create a new account.

 

Pair Your Tracker (New Account)

If you are new to UP, follow the instructions below:

  1. Open the UP App and tap Get Started.
  2. Next, select UP24 from the list of trackers. If you don't see UP24 listed, tap Not Seeing Your UP for further instructions.
  3. When prompted, press the button on your UP24 to wake the band. Once the band lights up, tap Next.
  4. The app will now search for your tracker. When located, you'll be asked to press the button on your UP24 once more to pair your tracker with the UP App.
  5. Tap OK or Next to continue.
  6. Create your UP profile, as prompted, by selecting your gender, height, weight and birthdate then tap OK or Next.
  7. The app will now prompt you to customize your sleep, move and weight goals, or proceed with the suggested goals. Once finished, tap Next.
  8. Continue creating your UP profile by entering your first name, last name, email address and password you’d like associated with your UP account. You can also tap the camera icon to select a profile picture.
  9. Lastly, select the checkbox confirming that you acknowledge and agree to Jawbone’s Terms of Service and Privacy Policy then tap Agree & Finish on iOS—or Submit on Android—to finish creating your UP account.

Pair Your Tracker (Existing Account)

If you already have an UP account, follow the instructions below:

  1. After signing in with your existing account, tap the band icon in the upper right hand corner of the UP App home screen.
  2. Next, tap Add a New UP. (If replacing an existing UP tracker, tap OK to confirm.)
  3. Select UP24 from the list of trackers. If you don't see UP24 listed, tap Not Seeing Your UP for further instructions.
  4. When prompted, press the button on your UP24 to wake the band. Once the band lights up, tap Next.
  5. The app will now search for your tracker. When located, you'll be asked to press the button on your UP24 once more to finish pairing your tracker with the UP App.
  6. The app will now search for your tracker. When located, you'll be asked to press the button on your UP Move once more to finish pairing your tracker with the UP App.
  7. Tap OK or Next to return to the UP App.

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