Jawbone Support
UP to UP24 Transition

Transitioning from UP to UP24 is easy.

Here are a few important things you need to know:

     

    UP and UP24 have different plug sizes; 3.5 mm and 2.5 mm respectively

    • Don't plug UP24 into your phone's audio jack
      • Caps and chargers between UP and UP24 are no interchangeable
      • UP24 plug will not fit in your phone (see below for how to sync data)
      • UP24's plug is for charging only

     

    Because UP24 syncs data in real-time, you don't need to worry about syncing your data

    If you want to do a manual sync, you can do so by opening the app and pressing the mode button on your band

    • UP24 syncs data in real-time
     

    If you previously owned UP and have now acquired UP24, follow these steps to start using your new band:

    1. If you haven't installed the new UP app (version 3.0 or later), download it from the iTunes App store.
    • Have your band nearby and ready to go as the app is downloading.
    • Once the app has been downloaded, open the app and follow the instructions to add and connect your new band.
    • If you have already installed the new UP app (version 3.0 or later), you can add your new UP24 band through the app.
      • In the right navigation screen of the app, tap on “add band” at the bottom of the menu.

    Idle alert
    • Follow the instructions to add and connect your new band.

    Warranty Information

    Contact Support
    Reach us online
    Questions? Chat with us!

    How can we help?

    We're here for you! Chat with a Product Expert to get your questions answered.

    Please select a chat type