Jawbone Support
UP to UP24 Transition

Transitioning from UP to UP24 is easy.

Here are a few important things you need to know:

     

    UP and UP24 have different plug sizes; 3.5 mm and 2.5 mm respectively

    • Don't plug UP24 into your phone's audio jack
      • Caps and chargers between UP and UP24 are no interchangeable
      • UP24 plug will not fit in your phone (see below for how to sync data)
      • UP24's plug is for charging only

     

    Because UP24 syncs data in real-time, you don't need to worry about syncing your data

    If you want to do a manual sync, you can do so by opening the app and pressing the mode button on your band

    • UP24 syncs data in real-time
     

    If you previously owned UP and have now acquired UP24, follow these steps to start using your new band:

    1. If you haven't installed the new UP app (version 3.0 or later), download it from the iTunes App store.
    • Have your band nearby and ready to go as the app is downloading.
    • Once the app has been downloaded, open the app and follow the instructions to add and connect your new band.
    • If you have already installed the new UP app (version 3.0 or later), you can add your new UP24 band through the app.
      • In the right navigation screen of the app, tap on “add band” at the bottom of the menu.

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    • Follow the instructions to add and connect your new band.

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