iOS 10 Update:
The UP App has been optimized for the recent iOS 10 release. If you're having difficulties syncing or pairing your tracker on iOS 10, please update to the latest version of the UP App.
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Syncing Issues

Helpful Hints

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Your band needs to be near your device for proper syncing.

When your UP24 syncs, the band's status lights flash and the app displays the sync progress bar:

If the UP app is open on your phone, your UP24 syncs every minute. If the app's closed, it syncs every 20 minutes.

To trigger your UP24 to sync immediately, press its button once.

Still having issues syncing? Try Solution 2

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