Jawbone Support
Syncing Your Band

UP is a system. The band records your movements and sleep, then syncs your data wirelessly with the UP App via Bluetooth LE on your WiFi enabled device (phone or tablet). Your data will automatically sync with the app once the band has connected. When syncing, a progress bar displays at the top of the app. 

Your data syncs every minute the app is open, when your band is connected and within 33 feet of your phone or tablet. When the app is running in the background, your data syncs every 20 minutes. Once syncing is complete, you can immediately review your latest progress in the app’s feed. 

Check if device is synced

To check if your band is connected, open the UP App and check the status badge in the upper right corner. If a band icon appears, your band is connected. 

User-added image



User-added image

If your band is disconnected, you’ll see a red Bluetooth symbol in the upper right corner of your homescreen. To reconnect, try the following steps:

  • Close the app, then relaunch.

  • Turn off your device’s Bluetooth, wait 1 minute, turn it on again, then relaunch the app.

  • Check your internet connection as the UP App needs a connection to sync.

  • Restart your phone or tablet.

  • Perform a soft reset on your band.

Warranty Information