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Jawbone Support
Returns and Exchanges

How do I make an exchange?

To exchange an unwanted item or items, use our refund self-service tool to initiate a return for refund. Ship your item(s) back to us, then place a new order at www.jawbone.com/store.

Once we’ve received the returned merchandise in good condition, your refund will be processed to the credit card or Paypal account used to place your order within 5–10 days.


What is your refund policy?

Orders placed via Jawbone.com (US/Canada) include a 60-day money back guarantee. The 60 day period begins at the time of receipt, not purchase.  


How do I request a refund?

To initiate a return for refund, click here

PLEASE NOTE: Refunds are available for purchases made directly through the US or Canadian Jawbone.com store within 60 days of receipt of the product.  If you purchased your Jawbone product from a retailer, please contact that retailer for information on their return policy.


When will I be refunded for my return?

Once we’ve received the returned merchandise in good condition, your refund will be processed to the credit card or Paypal account used to place your order within 5–10 days.


How do I cancel my order?

An order cannot be modified or cancelled after it has been processed and prepared for shipment. 

We recommend the following options for canceling an order that has already been processed:

1. Refuse Delivery

If you no longer want an order that has already been placed, simply refuse delivery of the unopened package when it arrives. FedEx will ship the package back to us and we’ll reverse the charges on your account once it’s received at our warehouse. Alternatively, bring the unopened package to any FedEx location and they'll ship it back for you, free of charge.  

2. Return Package 

If you’re unsatisfied with your order that's already been opened, click here to initiate a return for refund. 


I haven’t received my package but it should have been delivered by now.

You can review order details (including tracking information) via our Order Status feature. If your order has been delivered but you haven’t received it, please contact Support for additional assistance. 


An item I need is currently unavailable.  Can you ship the available items on my order separately?

We are unable to process partial shipments at this time. Please contact Support and one of our team members can assist in canceling your initial order and placing a separate order for items currently in stock.

Warranty Information

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