The battery is not charging correctly or lasting as long as expected.
Step 1: Soft Reset
Connect your UP24 band to its USB charging cable.
Make sure the band’s charging plug stays fully inserted into the charging cable.
Press and hold the band button while simultaneously plugging the charging cable into your computer’s USB port.
Once plugged in, the sun and moon status lights will cycle back and forth.
At this point, you can release the button and remove the band from the USB charging cable.
Open the UP App on your mobile device to sync your band.
Confirm your band has synced via the time/date stamp at the top of the right hand menu.
Difficulties syncing your band? Visit the UP24 Syncing Issues troubleshooting article for additional assistance.
Allow the band to charge fully.
The sun status light pulses in and out while the band charges, and changes to a solid light once charging is complete. A full charge can take up to 80 minutes.
Step 2: Update Your Band
From the home screen, tap the band icon in the upper right hand corner.
Next, tap your band's name.
Does your screen display Firmware 7-3.0.21? If not, your band is not up-to-date and needs to be updated via the steps below:
Click here to download the Jawbone Firmware Updater on your Mac or PC.
Open the program on your desktop after download.
Follow the instructions on screen to update your band's firmware.
Turn Off Extra Features
Certain features require extra energy and drain your band's battery faster, such as:
Unnecessary smart alarms
Try keeping your band and phone closer together. Syncing requires more battery life when they're further apart.
Fully Charge Your Tracker
Your UP24 will partially charge after just 5 minutes. Be sure to charge your band up to 80 minutes for a full charge.
Watch for the sun status light to stop pulsing and emit a steady glow (which indicates the band is fully charged).
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