Jawbone Support
Modifying or Canceling Orders

An order cannot be modified or cancelled after it has been processed and prepared for shipment.

We recommend the following options for canceling an order that has already been processed:  


1. Refuse Delivery

If you no longer want an order that has already been placed, simply refuse delivery of the unopened package when it arrives. FedEx will ship the package back to us and we’ll reverse the charges on your account once it’s received at our warehouse. Alternatively, bring the unopened package to any FedEx location and they'll ship it back for you, free of charge.  

2. Return Package 

If you’re unsatisfied with your order that's already been opened, click here to initiate a return for refund. Once we’ve received the returned merchandise in good condition, your refund will be processed to the credit card used to place your order within 5–10 days.

Warranty Information

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