Jawbone Support
Device Compatibility

Your UP tracker is compatible with most iOS and Android devices via the UP App.

Due to hardware and manufacturer variability, we have not verified compatibility with every Android device. However, our team has determined that the majority of Android devices that meet certain hardware and software requirements—as specified below—are compatible with your UP tracker. If you recently bought an UP tracker that is incompatible with your mobile device, please contact the retailer where your purchase was made for return options.

Alternatively, UP allows you to track your steps—without an UP tracker—using the accelerometer offered in several mobile devices and select smartwatches.

 

Compatibility with UP2, UP3 and UP4

 

Android

UP2, UP3 and UP4 are compatible with most Android devices equipped with Bluetooth 4.0 and running Android 4.3 (Jelly Bean) or later.

iOS

UP2, UP3 and UP4 are compatible with each of the following iOS devices:
  • iPhone 4s (or newer)
  • iPod touch (5th generation or newer)
  • iPad (3rd generation or newer)
  • iPad mini (1st generation or newer)
  • iPad Air (1st generation or newer)

Compatible UP App

UP Open (purple) on Android and iOS.

 

Compatibility with UP24 and UP Move

 

Android

UP24 and UP Move are compatible with most Android devices equipped with Bluetooth 4.0 and running Android 4.3 (Jelly Bean) or later.

iOS

UP24 and UP Move are compatible with each of the following iOS devices:
  • iPhone 4s (or newer)
  • iPod touch (5th generation or newer)
  • iPad (3rd generation or newer)
  • iPad mini (1st generation or newer)
  • iPad Air (1st generation or newer)

Compatible UP App

UP Classic (blue) on Android and iOS.

 

Syncing Issues

 
If you’re having difficulties syncing your UP tracker with a mobile device that meets the listed specifications, click on your tracker type below for specific troubleshooting instructions:

UP2/UP3/UP4
UP24
UP Move

 

Tracking Steps Without an UP Tracker

 
The purple UP App allows you to track your daily step progress—without an UP tracker—via compatible devices that import your step data into the UP system. Below are the device requirements to track steps via the UP App.

Android

Most Android devices with accelerometers running Android 4.4 (KitKat or newer) can track your steps automatically via the UP App. Android Wear smartwatches are also supported.

iOS

The UP App can automatically track steps with iPhone 5s (or newer) and when connected to your Apple Watch.

Windows Mobile

Windows Mobile devices running Windows 10 Mobile with Motion Data technology and Windows Phone devices running Windows Phone 8.1 with Sensor Core technology are able to track your steps via the UP App for Windows Phone.

Warranty Information

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