UP Support
Top Tips
Setting Up Your Band Instructions for charging, wearing, and pairing your UP band with the UP App.
Syncing Sync your activity data with the UP App by plugging your UP band into your device's headphone jack.
Tracking Sleep When in sleep mode, your UP tracker measures the duration and quality of your sleep.
Battery Issues Battery life is shorter than expected or the band appears to charge correctly but doesn't work.
Categories
Downloading Your Historical Data Instructions for downloading and understanding your historical UP Data.
Setting Goals Set and adjust step, sleep, and weight goals within the UP App.
Android Permissions for UP App The UP App needs access to certain permissions in order to work properly on Android.
Android Wear and UP Connect your Android Wear smartwatch with UP to track daily step progress on your watch.
Privacy and Notification Settings View or adjust privacy and notification settings within the UP App.
Find Serial Number Learn where to locate your tracker's serial number.
Download the App Need help determining which app to download?
Stopwatch Mode & Workouts You can log the duration and intensity of specific activities in stopwatch mode or using the UP App.
Tracking Sleep When in sleep mode, your UP tracker measures the duration and quality of your sleep.
Replace an Existing Tracker Simple instructions for replacing an existing tracker in the UP App with a new tracker.
Tracking Mood Track your mood in the app to gain insight on how activity, sleep and food affect your well-being.
iOS Syncing Issues The band doesn't sync automatically when plugged in or the UP App does not recognize the band.
UP Soft Reset A soft reset can help resolve difficulties syncing, poor battery life, vibration issues and more.
Button Issues The device is unresponsive or will not change modes when the mode button is pushed.
Activity Data Issues Your activity data appears inaccurate or is displaying incorrectly in the UP App.
Vibration Motor Issues The band doesn't vibrate or appears to vibrate randomly.
Charging Issues The display icons on the band don't flash or flash inconsistently when plugged in to charge.
Battery Issues Battery life is shorter than expected or the band appears to charge correctly but doesn't work.
Android Syncing Issues The band doesn't sync automatically when plugged in or the UP App does not recognize the band.
Smart Coach Smart Coach delivers personalized tips and well-timed reminders to help you make better choices.
Set a Goal Set and adjust step, sleep, and weight goals within the UP App.
Sound Sleep Sound sleep refers to the moments of sleep when the body is particularly still. Throughout the ni...
Partner Apps Connect the UP App to a variety of partner apps to enhance your UP experience.
Food Logging (iOS) Detailed instructions for logging meals and water intake within the UP App for iOS.
Food Logging (Android) Detailed instructions for logging meals and water intake within the UP App for Android.
Alarms and Alerts Your band vibrates and flashes display icons to alert you of reminders and system notifications.
Food Score The UP® Food Score was designed to help you understand the healthiness of your meals at a glance.
Duels Rules Duels is an in-app step battle feature. Step more than your opponent to win.
Interacting with Friends Leave comments and encouragement to motivate your friends in the UP App.
Logging Weight Log your weight with the UP App, then track progress in relation to your activity, sleep and meals.
Setting Up Your Band Instructions for charging, wearing, and pairing your UP band with the UP App.
Using UP with Pebble Find out how to install the UP watchface from the Pebble app store and review features.
Connecting UP with Apple's Health App Learn how to connect UP with Apple's Health app.
Finding Friends Learn how to locate and add friends in the UP App.
Understanding Data UP offers many ways to view your data, each providing a perspective on what living UP means for you.
Wearing and Caring For comfort and accuracy, it's important to wear your band properly.
Anatomy All the parts that make up your UP band.
Status Lights Your UP band uses two LED lights and a vibration motor for alerts and to indicate the band's mode.
Calibrating Calibrating your UP band is an optional process that refines its accuracy in measuring distance.
Charging Charge your band with the included USB charging cable and a computer or standard USB wall adapter.
Syncing Sync your activity data with the UP App by plugging your UP band into your device's headphone jack.
Switching Modes Learn about your tracker's different modes and how to switch between them.