UP24 Support
Top Tips
Button Fell Off Missing the button on your UP24? Find out about replacement options.
Tracking Sleep When in sleep mode, your UP tracker measures the duration and quality of your sleep.
Syncing Issues Your band doesn’t sync automatically when the app opens or after pressing the mode button.
Battery Issues Battery life is shorter than expected or the band appears to charge correctly but doesn't work.
Categories
Setting Up Your Band Instructions for charging and pairing your UP24 band with the UP App.
Wearing and Caring For comfort and accuracy, it's important to wear your band properly.
Charging Your Band Charge your UP24 with the included USB charging cable and a computer or standard USB wall adapter.
Finding Friends Learn how to locate and add friends in the UP App.
Connecting UP with Apple's Health App Learn how to connect UP with Apple's Health app.
Using UP with Pebble Find out how to install the UP watchface from the Pebble app store and review features.
UP to UP24 Transition Learn how to easily transition from an UP band to an UP24 band.
Anatomy All the parts that make up your UP24.
Calibrating Calibrating your UP24 is an optional process that refines its accuracy in measuring distance.
What's in the Box Your package includes an UP24 band, cap, charging cable and a quick start guide.
Switching Modes Learn about your tracker's different modes and how to switch between them.
Understanding Your Data UP offers many ways to view your data, each providing a perspective on what living UP means for you.
Band Notifications Read about the different ways UP communicates with you via notification alerts on your band.
Device Compatibility Learn which devices sync with your UP tracker and which devices can count steps without a tracker.
Downloading Your Historical Data Instructions for downloading and understanding your historical UP Data.
Find Serial Number Learn where to locate your tracker's serial number.
Logging Food (Android) Detailed instructions for logging meals and water intake within the UP App for Android.
Tracking Sleep When in sleep mode, your UP tracker measures the duration and quality of your sleep.
Setting Goals Set and adjust step, sleep, and weight goals within the UP App.
UP Coffee UP Coffee is an iOS app designed to help you understand how caffeine affects your sleep.
Replace an Existing Tracker Simple instructions for replacing an existing tracker in the UP App with a new tracker.
Privacy and Notification Settings View or adjust privacy and notification settings within the UP App.
Download the App Need help determining which app to download?
Android Permissions for UP App The UP App needs access to certain permissions in order to work properly on Android.
Logging Food (iOS) Detailed instructions for logging meals and water intake within the UP App for iOS.
Tracking Mood Track your mood in the app to gain insight on how activity, sleep and food affect your well-being.
Android Wear and UP Connect your Android Wear smartwatch with UP to track daily step progress on your watch.
Charging Issues The display icons on the band don't flash or flash inconsistently when plugged in to charge.
Battery Issues Battery life is shorter than expected or the band appears to charge correctly but doesn't work.
Syncing Issues Your band doesn’t sync automatically when the app opens or after pressing the mode button.
UP Soft Reset A soft reset can help resolve difficulties syncing, poor battery life, vibration issues and more.
Firmware Update Firmware updates often help correct battery issues and can increase battery performance.
Button Fell Off Missing the button on your UP24? Find out about replacement options.
Vibration Motor The band doesn't vibrate or appears to vibrate randomly.
Mode Button The device is unresponsive or will not change modes when the mode button is pushed.
Alarms and Alerts Your band vibrates and flashes display icons to alert you of reminders and system notifications.
Smart Coach Smart Coach delivers personalized tips and well-timed reminders to help you make better choices.
Training Partners Our training partners help you track progress and stay motivated within the UP system.
Duels Rules Duels is an in-app step battle feature. Step more than your opponent to win.
Set a Goal Set and adjust step, sleep, and weight goals within the UP App.
Connect to Partner Apps Connect the UP App to a variety of partner apps to enhance your UP experience.
Logging Weight Log your weight with the UP App, then track progress in relation to your activity, sleep and meals.
Stopwatch Mode and Workouts You can log the duration and intensity of specific activities in stopwatch mode or using the UP App.
Food Score The UP® Food Score was designed to help you understand the healthiness of your meals at a glance.
Interacting with Friends Leave comments and encouragement to motivate your friends in the UP App.
Contact Support
Reach us online