UP24 Support
Top Tips
Button Fell Off Missing the button on your UP24? Find out about replacement options.
Tracking Sleep When in sleep mode, your UP tracker measures the duration and quality of your sleep.
Syncing Issues Your band doesn’t sync automatically when the app opens or after pressing the mode button.
Battery Issues Battery life is shorter than expected or the band appears to charge correctly but doesn't work.
Categories
Download the App Need help determining which app to download?
What's in the Box Your package includes an UP24 band, cap, charging cable and a quick start guide.
Finding Friends The support and encouragement of friends can help you move toward your goals. Finding friends in the...
Understanding Data UP offers many ways to view your data, each providing a perspective on what living UP means for you.
UP to UP24 Transition Learn how to easily transition from an UP band to an UP24 band.
Switching Modes Learn about your tracker's different modes and how to switch between them.
Wearing and Caring For comfort and accuracy, it's important to wear your band properly.
Connecting UP with Apple's Health App Learn how to connect UP with Apple's Health app.
Using UP with Pebble Find out how to install the UP watchface from the Pebble app store and review features.
Calibrating Calibrating your UP24 is an optional process that refines its accuracy in measuring distance.
Band Notifications Read about the different ways UP communicates with you via notification alerts on your band.
Setting Up Your Band Instructions for charging, wearing, and pairing your UP24 band with the UP App.
Anatomy All the parts that make up your UP24.
Tracking Sleep When in sleep mode, your UP tracker measures the duration and quality of your sleep.
Find Serial Number Learn where to locate your device's serial number.
Replace an Existing Tracker Simple instructions for replacing an existing tracker in the UP App with a new tracker.
Logging Food (iOS) Detailed instructions for logging meals and water intake within the UP App for iOS.
Tracking Mood Track your mood in the app to gain insight on how activity, sleep and food affect your well-being.
Setting Goals Set and adjust step, sleep, and weight goals within the UP App.
Logging Food (Android) Detailed instructions for logging meals and water intake within the UP App for Android.
UP Coffee UP Coffee is an iOS app designed to help you understand how caffeine affects your sleep.
Privacy and Sharing View or adjust privacy and sharing settings within the UP App.
Android Wear and UP Connect your Android Wear smartwatch with UP to track daily step progress on your watch.
Downloading Your Historical Data UP collects your data in a number of ways. Whether it’s activity and sleep data synced from your UP ...
Android Permissions for UP App The UP App needs access to certain permissions in order to work properly on Android.
Firmware Update Firmware updates often help correct battery issues and can increase battery performance.
UP Soft Reset A soft reset can help resolve difficulties syncing, poor battery life, vibration issues and more.
Battery Issues Battery life is shorter than expected or the band appears to charge correctly but doesn't work.
Syncing Issues Your band doesn’t sync automatically when the app opens or after pressing the mode button.
Button Fell Off Missing the button on your UP24? Find out about replacement options.
Vibration Motor The band doesn't vibrate or appears to vibrate randomly.
Mode Button The device is unresponsive or will not change modes when the mode button is pushed.
Data Accuracy Your activity data appears inaccurate or is displaying incorrectly in the UP App.
Charging Issues The display icons on the band don't flash or flash inconsistently when plugged in to charge.
Stopwatch Mode and Workouts You can log the duration and intensity of specific activities in stopwatch mode or using the UP App.
Set a Goal Set and adjust step, sleep, and weight goals within the UP App.
Logging Weight Log your weight with the UP App, then track progress in relation to your activity, sleep and meals.
Smart Coach Smart Coach delivers personalized tips and well-timed reminders to help you make better choices.
Interacting with Teammates Leave comments and encouragement to motivate your teammates in the UP App.
Managing Weight Set a weight goal with UP, then track your progress in relation to your activity, sleep and meals.
Connect to Partner Apps Connect the UP App to a variety of partner apps to enhance your UP experience.
Training Partners Our training partners help you track progress and stay motivated within the UP system.
Duels Rules Duels is an in-app step battle feature. Step more than your opponent to win.
Alarms and Alerts Your band vibrates and flashes display icons to alert you of reminders and system notifications.