UP3 Support
Categories
Downloading Your Historical Data Instructions for downloading and understanding your historical UP Data.
Device Compatibility Learn which devices sync with your UP tracker and which devices can count steps without a tracker.
App and Tracker Updates Update your tracker and get the latest version of the UP App to enjoy the most recent UP features.
Android Permissions for UP App The UP App needs access to certain permissions in order to work properly on Android.
Android Wear and UP Connect your Android Wear smartwatch with UP to track daily step progress on your watch.
Privacy and Notification Settings View or adjust privacy and notification settings within the UP App.
Find Serial Number Learn where to locate your tracker's serial number.
Download the App Need help determining which app to download?
Tracking Mood Track your mood in the app to gain insight on how activity, sleep and food affect your well-being.
Replace an Existing Tracker Simple instructions for replacing an existing tracker in the UP App with a new tracker.
Vibration Motor The band doesn't vibrate or appears to vibrate randomly.
Band Icons The band icons don't flash or appear to flash randomly.
Syncing Issues Your band doesn’t sync automatically when the app opens or after waking the band up.
Pairing and Connectivity Issues Your band will not pair or connect with the UP App.
Resetting Your Band Resetting your band can resolve difficulties syncing, poor battery life, vibration issues and more.
Battery Issues Battery life is shorter than expected or the band appears to charge correctly but doesn't work.
Charging Issues The band doesn’t appear to charge or charges infrequently.
Secure Your Clasp If your band tends to fall off your wrist, an UP Activity Clip may help to secure the clasp.
Heart Rate Heart rate data appears inaccurate or does not display as expected in the UP App.
Multi-Sensor Sleep Tracking Multi-sensor technology provides advanced sleep detail, including Light, Deep, and REM sleep states.
Smart Coach Smart Coach delivers personalized tips and well-timed reminders to help you make better choices.
Set a Goal Set and adjust step, sleep, and weight goals within the UP App.
Alarms & Alerts Your band vibrates and flashes display icons to alert you of reminders and system notifications.
Partner Apps Connect the UP App to a variety of partner apps to enhance your UP experience.
Food Logging (iOS) Detailed instructions for logging meals and water intake within the UP App for iOS.
Food Logging (Android) Detailed instructions for logging meals and water intake within the UP App for Android.
Food Score The UP® Food Score was designed to help you understand the healthiness of your meals at a glance.
Managing Weight Set a weight goal with UP, then track your progress in relation to your activity, sleep and meals.
Duels Rules Duels is an in-app step battle feature. Step more than your opponent to win.
Interacting with Friends Leave comments and encouragement to motivate your friends in the UP App.
How to Wear Your Activity Clip The UP Activity Clip provides additional security for your band, helping to keep it safely in place.
Logging a Workout You can manually log the duration and intensity of specific activities from within the UP App.
Anatomy All the parts that make up your UP3.
What's in the Box Your package includes an UP3 band, charging cable, and a quick start guide.
Using UP with Pebble Find out how to install the UP watchface from the Pebble app store and review features.
Syncing Your Band Your tracker records your movements and sleep, then syncs your data wirelessly with the UP App.
Connecting UP with Apple's Health App Learn how to connect UP with Apple's Health app.
Charging Your Band Charge your band with the included USB charging cable and a computer or standard USB wall adapter.
Band Notifications Read about the different ways UP communicates with you via notification alerts on your band.
Wearing and Caring To ensure your comfort and allow for accurate tracking, it’s important to wear your band properly.
Pairing Your Tracker With the UP App Instructions for connecting your UP3 band with the UP App.
Finding Friends Learn how to locate and add friends in the UP App.
Understanding Your Data UP offers many ways to view your data, each providing a perspective on what living UP means for you.
Resting and Passive Heart Rate UP uses multi-sensors to measure Resting and Passive Heart Rate for a holistic view of your heart.
Tracking Sleep Your band tracks sleep automatically, measuring duration and quality (Deep, Light and REM states).