UP Move Support
Top Tips
Setting Up Your Tracker Instructions for setting up and pairing your UP Move with the UP App.
Syncing and Pairing Your tracker records your movements and sleep, then syncs your data wirelessly with the UP App.
Tracking Sleep When in sleep mode, your UP tracker measures the duration and quality of your sleep.
Battery Issues Battery life is shorter than expected or the tracker isn't responding.
Categories
Finding Friends Learn how to locate and add friends in the UP App.
Connecting UP with Apple's Health App Learn how to connect UP with Apple's Health app.
Using UP with Pebble Find out how to install the UP watchface from the Pebble app store and review features.
Inserting and Replacing the Battery Instructions for inserting and replacing the battery for your UP Move.
Wearing and Caring Ensure your comfort and allow for accurate tracking by wearing your UP Move properly.
What's in the Box Your package includes an UP Move tracker, clip, battery and a quick start guide.
Understanding Your Data UP offers many ways to view your data, each providing a perspective on what living UP means for you.
Calibrating Your Tracker Calibrating your UP Move is an optional process that refines its accuracy in measuring distance.
Anatomy All the parts that make up your UP Move.
Setting Up Your Tracker Instructions for setting up and pairing your UP Move with the UP App.
Syncing and Pairing Your tracker records your movements and sleep, then syncs your data wirelessly with the UP App.
Telling Time Learn how to tell time on your UP Move.
Changing Modes Use the display button on your UP Move to view and change modes.
Device Compatibility Learn which devices sync with your UP tracker and which devices can count steps without a tracker.
Downloading Your Historical Data Instructions for downloading and understanding your historical UP Data.
Find Serial Number Learn where to locate your tracker's serial number.
Logging Food (Android) Detailed instructions for logging meals and water intake within the UP App for Android.
UP Coffee UP Coffee is an iOS app designed to help you understand how caffeine affects your sleep.
Replace an Existing Tracker Simple instructions for replacing an existing tracker in the UP App with a new tracker.
Privacy and Notification Settings View or adjust privacy and notification settings within the UP App.
Download the App Need help determining which app to download?
Android Permissions for UP App The UP App needs access to certain permissions in order to work properly on Android.
Logging Food (iOS) Detailed instructions for logging meals and water intake within the UP App for iOS.
Tracking Mood Track your mood in the app to gain insight on how activity, sleep and food affect your well-being.
Android Wear and UP Connect your Android Wear smartwatch with UP to track daily step progress on your watch.
Soft Reset A soft reset can help resolve difficulties syncing, poor battery life, vibration issues and more.
Tracker Icons The tracker icons don't flash or appear to flash randomly.
Lost Tracker Misplaced your tracker? We can help!
Syncing Issues Your UP Move doesn’t sync automatically when the app opens or after pressing the display button.
Battery Issues Battery life is shorter than expected or the tracker isn't responding.
Tracker Button The device is unresponsive or will not change modes when the tracker button is pushed.
Alarms and Alerts Your band vibrates and flashes display icons to alert you of reminders and system notifications.
Smart Coach Smart Coach delivers personalized tips and well-timed reminders to help you make better choices.
Training Partners Our training partners help you track progress and stay motivated within the UP system.
Duels Rules Duels is an in-app step battle feature. Step more than your opponent to win.
Set a Goal Set and adjust step, sleep, and weight goals within the UP App.
Logging a Workout You can log the duration and intensity of specific activities in stopwatch mode or using the UP App.
Connect to Partner Apps Connect the UP App to a variety of partner apps to enhance your UP experience.
Tracking Sleep When in sleep mode, your UP tracker measures the duration and quality of your sleep.
Food Score The UP® Food Score was designed to help you understand the healthiness of your meals at a glance.
Interacting with Friends Leave comments and encouragement to motivate your friends in the UP App.
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