UP Move Support
Top Tips
Setting Up Your Tracker Instructions for setting up and pairing your UP Move with the UP App.
Syncing and Pairing Your tracker records your movements and sleep, then syncs your data wirelessly with the UP App.
Tracking Sleep When in sleep mode, your UP tracker measures the duration and quality of your sleep.
Battery Issues Battery life is shorter than expected or the tracker isn't responding.
Categories
Finding Friends Learn how to locate and add friends in the UP App.
Connecting UP with Apple's Health App Learn how to connect UP with Apple's Health app.
Wearing and Caring Ensure your comfort and allow for accurate tracking by wearing your UP Move properly.
Telling Time Learn how to tell time on your UP Move.
Inserting and Replacing the Battery Instructions for inserting and replacing the battery for your UP Move.
Using UP with Pebble Find out how to install the UP watchface from the Pebble app store and review features.
Calibrating Your UP Move Calibrating your UP Move is an optional process that refines its accuracy in measuring distance.
Anatomy All the parts that make up your UP Move.
Setting Up Your Tracker Instructions for setting up and pairing your UP Move with the UP App.
Understanding Your Data UP offers many ways to view your data, each providing a perspective on what living UP means for you.
Changing Modes Use the display button on your UP Move to view and change modes.
What's in the Box Your package includes an UP Move tracker, clip, battery and a quick start guide.
Syncing and Pairing Your tracker records your movements and sleep, then syncs your data wirelessly with the UP App.
Device Compatibility Learn which devices sync with your UP tracker and which devices can count steps without a tracker.
App and Tracker Updates Update your tracker and get the latest version of the UP App to enjoy the most recent UP features.
Downloading Your Historical Data Instructions for downloading and understanding your historical UP Data.
Find Serial Number Learn where to locate your tracker's serial number.
Replace an Existing Tracker Simple instructions for replacing an existing tracker in the UP App with a new tracker.
Download the App Need help determining which app to download?
Privacy and Notification Settings View or adjust privacy and notification settings within the UP App.
Android Wear and UP Connect your Android Wear smartwatch with UP to track daily step progress on your watch.
UP Coffee UP Coffee is an iOS app designed to help you understand how caffeine affects your sleep.
Android Permissions for UP App The UP App needs access to certain permissions in order to work properly on Android.
Tracking Mood Track your mood in the app to gain insight on how activity, sleep and food affect your well-being.
Pairing and Connectivity Issues Your UP Move will not pair or connect with the UP App.
Soft Reset A soft reset can help resolve difficulties syncing, poor battery life, vibration issues and more.
Lost Tracker Misplaced your tracker? We can help!
Battery Issues Battery life is shorter than expected or the tracker isn't responding.
Tracker Icons The tracker icons don't flash or appear to flash randomly.
Syncing Issues Your UP Move doesn’t sync automatically when the app opens or after pressing the display button.
Tracker Button The device is unresponsive or will not change modes when the tracker button is pushed.
Food Logging (Android) Detailed instructions for logging meals and water intake within the UP App for Android.
Food Logging (iOS) Detailed instructions for logging meals and water intake within the UP App for iOS.
Alarms and Alerts Your band vibrates and flashes display icons to alert you of reminders and system notifications.
Partner Apps Connect the UP App to a variety of partner apps to enhance your UP experience.
Set a Goal Set and adjust step, sleep, and weight goals within the UP App.
Logging a Workout You can log the duration and intensity of specific activities in stopwatch mode or using the UP App.
Smart Coach Smart Coach delivers personalized tips and well-timed reminders to help you make better choices.
Duels Rules Duels is an in-app step battle feature. Step more than your opponent to win.
Food Score The UP® Food Score was designed to help you understand the healthiness of your meals at a glance.
Interacting with Friends Leave comments and encouragement to motivate your friends in the UP App.
Tracking Sleep When in sleep mode, your UP tracker measures the duration and quality of your sleep.
Sound Sleep Sound sleep refers to the moments of sleep when the body is particularly still. Throughout the ni...
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