Downloading Your Historical Data
Instructions for downloading and understanding your historical UP Data.
Learn which devices sync with your UP tracker and which devices can count steps without a tracker.
App and Tracker Updates
Update your tracker and get the latest version of the UP App to enjoy the most recent UP features.
Android Permissions for UP App
The UP App needs access to certain permissions in order to work properly on Android.
Android Wear and UP
Connect your Android Wear smartwatch with UP to track daily step progress on your watch.
Privacy and Notification Settings
View or adjust privacy and notification settings within the UP App.
Find Serial Number
Learn where to locate your tracker's serial number.
Download the App
Need help determining which app to download?
Replace an Existing Tracker
Simple instructions for replacing an existing tracker in the UP App with a new tracker.
Track your mood in the app to gain insight on how activity, sleep and food affect your well-being.
Pairing and Connectivity Issues
Your UP Move will not pair or connect with the UP App.
The tracker icons don't flash or appear to flash randomly.
Your UP Move doesn’t sync automatically when the app opens or after pressing the display button.
Misplaced your tracker? We can help!
The device is unresponsive or will not change modes when the tracker button is pushed.
A soft reset can help resolve difficulties syncing, poor battery life, vibration issues and more.
Battery life is shorter than expected or the tracker isn't responding.
Features and Functions
Smart Coach delivers personalized tips and well-timed reminders to help you make better choices.
Set a Goal
Set and adjust step, sleep, and weight goals within the UP App.
Sound sleep refers to the moments of sleep when the body is particularly still.
Throughout the ni...
Connect the UP App to a variety of partner apps to enhance your UP experience.
Food Logging (iOS)
Detailed instructions for logging meals and water intake within the UP App for iOS.
Food Logging (Android)
Detailed instructions for logging meals and water intake within the UP App for Android.
Alarms and Alerts
Your band vibrates and flashes display icons to alert you of reminders and system notifications.
The UP® Food Score was designed to help you understand the healthiness of your meals at a glance.
Duels is an in-app step battle feature. Step more than your opponent to win.
Interacting with Friends
Leave comments and encouragement to motivate your friends in the UP App.
When in sleep mode, your UP tracker measures the duration and quality of your sleep.
Logging a Workout
You can log the duration and intensity of specific activities in stopwatch mode or using the UP App.
What's in the Box
Your package includes an UP Move tracker, clip, battery and a quick start guide.
Calibrating Your UP Move
Calibrating your UP Move is an optional process that refines its accuracy in measuring distance.
Using UP with Pebble
Find out how to install the UP watchface from the Pebble app store and review features.
Connecting UP with Apple's Health App
Learn how to connect UP with Apple's Health app.
Use the display button on your UP Move to view and change modes.
Setting Up Your Tracker
Instructions for setting up and pairing your UP Move with the UP App.
Learn how to locate and add friends in the UP App.
Understanding Your Data
UP offers many ways to view your data, each providing a perspective on what living UP means for you.
Syncing and Pairing
Your tracker records your movements and sleep, then syncs your data wirelessly with the UP App.
All the parts that make up your UP Move.
Learn how to tell time on your UP Move.
Inserting and Replacing the Battery
Instructions for inserting and replacing the battery for your UP Move.
Wearing and Caring
Ensure your comfort and allow for accurate tracking by wearing your UP Move properly.